FAQs

Can I change the delivery address?

Sure, please remember to update it before we ship out.

I received the wrong item, how do I get what I ordered?

Mistakes happen. Sometimes you may receive the incorrect item…we want to know about this so we can fix it! Please contact us. If you choose to email us, please provide us with a picture of what you received so we can get the issue corrected in a quick matter. We want you to receive the item that you ordered, not something you do not want.

I just received my item, and it’s damaged! What do I do?

 If your item arrives defective or damaged in transit, please contact us so we can resolve the problem. Please have pictures ready to send us of the damaged items and damaged areas. Please be advised, all returns must be made within 30 days of receipt.

I don’t have my package but tracking shows delivered.

Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others household members to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.

If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.

Will I be notified when my order is shipped?

Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.

Can I cancel my order?

Our first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason we are unable to cancel your order once it has been placed.

How works the payment?

We only accept PayPal for now.

Can I ship to a different address other than my billing?

Yes! Simply use the drop down menu in the ‘Shipping Information’ section to select the option for Somewhere Else or Some Else.

How do I know my order was placed?

You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. We do ask that you please check your junk folder, as it is possible the email may end up there.

How long it takes for your products be shipped?

3 days after processed your payment we will start the process the shipment.

How can I track my order?

You can be tracking using USPS website or FedEx for international purchasing.

How to contact Lady in Flames?

By email or Form in this website.